West Wakefield Health & Wellbeing Ltd. New Care Model Programme Evaluation Report

The final evaluation report for the West Wakefield Multispecialty Community Provider (MCP) vanguard, covering the 2016/17 financial year, has now been published.

West Wakefield piloted the MCP model in GP practices within the West of Wakefield to test and deliver different models of care. The model has included development of services, some of which have been rolled-out across the district following the success of the pilot, including; Care Navigation, Physio First, Pharmacy in General Practice and Extended Operating Hours (EOH).

Report Findings

The report details the findings of the evaluation, provides learning for implementation in other areas, alongside some recommendations for future evaluation and service delivery. Featuring both qualitative and quantitative data provided by Healthwatch Wakefield, researchers and health economists from NECS, the evaluation features responses from both staff and patient participants, with a some highlights listed below:

  • 97% of patients who were care navigated successfully said they were ok with being offered an alternative service, with one patient stating “It’s a good idea, I didn’t have to wait for a GP appointment.”
  • 94% of patients surveyed stated that they were confident that the Physio First service met their needs, alongside one GP stating “What it does is it frees up appointments, which always get filled.”
  • The Outwood Park Medical Centre Pharmacy in General Practice case study identified that 85% of patients were very happy/happy having seen the pharmacist rather than a GP, with one patient stating “the service couldn’t be improved.”
  • 97% of people who had an EOH appointment were satisfied or very satisfied with the service, with one patient stating “This service means I did not have to attend A&E and waste their time.”
  • There was a reported decrease of 2,105 (8.2%) walk-in centre attendances from GP practices in the West of Wakefield in comparison to 15/16 attendances.

The full report can be found here.

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